FAQs

1. How can I place an order on your website? To place an order on website, simply browse through our product catalog, select the desired item, and click on the "Add to Cart" or "Buy Now" button. Proceed to the checkout page, provide the required shipping and payment information, and confirm your order.

2. What payment methods do you accept? We accept various payment methods, including credit cards (Visa, Mastercard, American Express), debit cards, PayPal, and other secure online payment options. You can choose the payment method that suits you best during the checkout process.

3. Is it safe to shop on your website? Yes, we prioritize the security of our customers' personal information. Our website employs industry-standard encryption technology to protect your data during transmission. Additionally, we follow strict privacy policies and do not share your information with third parties without your consent.

4. How do I track my order? Once your order is shipped, we will provide you with a tracking number and a link to track your package. You can enter the tracking number on the designated carrier's website to get real-time updates on the status and location of your shipment.

5. What is your return and refund policy? We have a customer-friendly return and refund policy. If you receive a defective or damaged item, or if you are unsatisfied with your purchase, you can initiate a return within a specified timeframe (usually within 30 days). Please refer to our Returns and Refunds page for detailed instructions on how to proceed.

6. Are your products covered by warranty? Yes, most of our electronics products come with a manufacturer's warranty. The duration and coverage of the warranty may vary depending on the product. Please refer to the product description or contact our customer support for specific warranty details.

7. How long does shipping take? Shipping times can vary depending on your location, the chosen shipping method, and product availability. We strive to process and ship orders promptly. Estimated shipping times are usually provided during the checkout process, and you can track your package using the provided tracking number.

8. Do you offer international shipping? Yes, we offer international shipping to select countries. During the checkout process, you can enter your address to check if we deliver to your location. Please note that international shipments may be subject to customs fees, import duties, or taxes, which are the responsibility of the buyer.

9. Can I cancel or modify my order after it has been placed? We understand that plans can change. If you need to cancel or modify your order, please contact our customer support as soon as possible. While we cannot guarantee the cancellation or modification of an order after it has been placed, we will do our best to accommodate your request.

10. How can I contact your customer support? You can reach our customer support team through various channels. Our contact information, including email, phone number, and email, can be found on our website's Contact Us page. We are here to assist you with any inquiries or concerns you may have. 

11. If you have any questions or concerns about our privacy policy, please contact us at support@orangehaul.com

Not sure? Contact our team. We are here to help.

orangehaul.com