REFUND POLICY

At orangehaul.com we strive to ensure your satisfaction with every purchase. We understand that sometimes circumstances may arise where you may need to return or seek a refund for a product. This Refund and Return Policy outlines the guidelines and procedures for refunds and returns. By making a purchase on our website, you agree to comply with the terms and conditions stated below.

Eligibility for Returns and Refunds:

We accept returns and process refunds under the following conditions:

The request for return/refund is made within the specified timeframe, typically within 30 days of receiving the product.

The product is unused, in its original packaging, and in the same condition as when you received it.

The product is not listed under the non-returnable items category (e.g., perishable goods, personalized items, digital downloads, etc.).

The reason for return falls under one of the acceptable return criteria (defective product, damaged during transit, wrong item shipped, etc.).

Return Process:

To initiate a return, please follow these steps:

Contact our customer support team within the specified timeframe, either through email or phone, and provide details about the product, order number, and reason for return.

Our customer support team will guide you through the return process, including providing a return shipping address and any additional instructions.

Pack the product securely in its original packaging, along with any accessories or documentation that came with it.

Ship the product back to us using a trackable shipping method. The return shipping costs are typically the responsibility of the customer unless otherwise specified.

Refund Process:

Once we receive the returned product and verify its eligibility for a refund, we will process your refund within a reasonable timeframe. The refund will be issued using the original payment method used during the purchase. Please note that the refund may take several business days (3 to 15 Business Days) to reflect in your account, depending on your bank or payment provider.

To start a return, you can contact us at Email: support@orangehaul.com Please note that returns will need to be sent to the following address: 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at